Utilities Frequent Questions
Municipal Utilities Frequently Asked Questions
St. James Utilities is a municipally owned utility. We provide electric, water, sewer, and natural gas service and maintenance.
Our Customer Service Office is located inside the St. James Municipal Center at 100 S. Jefferson, St. James, MO.
The office is open from 7:30 a.m. to 4:30 p.m., Monday through Friday. You may reach us by phone at 573-265-7011 between 7:30 a.m. - 4:30 p.m., Monday through Friday.
The City of St. James Sanitation Department handles all questions concerning recycling and trash removal in the city. They can be reached by calling 573-265-1144 or 573-263-9568
SJMU can now email your monthly bill to your email address, all we need is an email address. If interested call the office at 265-7011, ext. 5 and request to be set up for e-bill.
There are several options you may use when paying your utility bill. They include: Cash (in office), Money orders, Checks, Cashier Checks, Debit or Credit Card (in office or over the phone). A 2.5% Fee is applied to all Credit/Debit Card Transactions. ACH- Set up your account so that your bills will be paid automatically from your checking account. Call 573-265-7011 for an enrollment form to get started today with ACH.
St. James Utilities is a member of MO ONE CALL service. just call 811 or visit https://www.mo1call.com/ at least "2 Full Working Days" but not more than 10 calendar days prior to the start of your excavation and they will notify St. James Utilities.
For residential Service: All parties must be present. Service address, turn on date, name of responsible party, mailing address, daytime phone number, driver's license or state issued ID, date of birth, Social Security number, Employer name, address and phone number of employer, marital status: If married, spouse's name plus all of the above information. The same information is required for all roommates.
If possible, we advise coming in at least 2 days in advance to accommodate your desired date. If you are moving from one location to another within the service area there is a $20.00 fee.
Payments can be mailed to STJMU, 100 S. Jefferson, St. James, MO 65559.
You will be required to pay a deposit. Deposits are based on the services provided. For residential customers, the minimum deposit amounts are: With a letter of credit for the previous 12 month period, must show zero penalties, or late payments - $100.00. All services - $300.00 Water service only - $50.00 For business customers the deposit is based on estimated utility use and will vary.
Deposits are refunded after the customer discontinues service and has paid the final bill.
Payment extensions are not granted at this time.
If payment is not received by the due date a letter will be sent notifying you of the date of disconnect, if the payment is not received before the disconnect date service may be disconnected until the bill is paid.
Sometimes, strange tastes or smells in water can be caused by it sitting in the water main or water heater for too long. This can be a particular problem near the end of lines. The smell should dissipate after being regularly used for a period of time.
Sewer charges are calculated based on the amount of water that you use.
Emergency calls can be taken in the office during regular business hours. After hours, during weekends and on holidays, emergency calls should be made to the following numbers- For an Electric Emergency Call 573-263-0707, For a Water or Sewer Emergency Call 573-239-8848, for Gas Smell or Gas Emergency Call 573-265-3777.
Level pay is ideal for customers with fixed or limited incomes or anyone who wishes to know with certainty what their bill will be each month. If interested in finding out about the details of level pay please call customer service at 573-265-7011, ext. 5.
Yes. Our ACH program makes it possible for you to have your monthly bill automatically deducted from your checking account. To enroll for the program you will need to come into the main office and authorize us to deduct your bill